Download 101 Ways to Really Satisfy Your Customers: How to Keep Your by Andrew Griffiths PDF
By Andrew Griffiths
This ebook has a few marvelous principles. but it may still point out that the e-book is designed for companies who hire employees. As a one individual company there have been many principles that i could not use - akin to telling your employees how you can strategy shoppers, getting suggestions from employees, gazing your employees whereas they're facing consumers etc
I came upon myself skipping over pages to get to the subsequent concept that was once acceptable to my scenario.
If you do not hire employees you will be a bit dissatisfied during this e-book because it has many assistance you cannot use. if you happen to do hire employees - you will likely love this publication as you may use all of them.
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Additional resources for 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
Ask other people for their opinions on the layout of your business and be aware that changes will need to be made over time. 20 YOUR WORKING ENVIRONMENT 12 Instil confidence in you and your products With any purchase there is an element of risk to the customer. Will this product and the company I am dealing with meet my expectations? This is a fair question that needs to be answered, and answered well. I recommend that you use your business to fly your own flag. If you have won any awards, put the certificates in a prominent place in your business, where all your customers can see them.
5. Review your signage 1 Look at your signage—just because you have a sign telling customers where to go and what to do, it doesn’t mean that everyone will see it or understand it. Some of your customers may have reading difficulties or a language problem, or they may simply be distracted and not really observant at the time. 6. Talk to people who are waiting 1 When the queue is long, go out and talk to your waiting customers. Apologise for the delay and let them know that it won’t be long. You might consider handing out a treat of some sort.
Determining customer expectations Very important Easy parking Trading hours Range of products sold Quality of products sold The price of products sold Overall level of customer service Friendliness of staff Attention to detail Ability to answer your questions Fast service Familiar face each time you visit Cleanliness of the business Layout of the business After-sales service 3 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 Not important 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS The more surveys you carry out, the more accurate the information will be.