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Download Building quality management systems: selecting the right by Garza-Reyes, Jose Arturo; Kumar, Vikas; Rocha-Lona, Luis PDF

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By Garza-Reyes, Jose Arturo; Kumar, Vikas; Rocha-Lona, Luis

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The enabler criteria cover what an organization does. The results criteria cover what an organization achieves. Results are caused by enablers and enablers are improved using feedback from results. To be the driving force for sustainable excellence in organizations in Europe (EFQM, 2010). EFQM 26 ◾ Building Quality Management Systems Drawbacks Methods and tools Focus Prescriptive, with a set of methods and tools to support initiatives. TQM is conceptual and philosophical (Salegna and Fazel, 2000).

J. ), Perspectives on total quality management. Blackwell Publishers, in association with the American Society for Quality, Oxford. Flynn, B. , Flynn, E. , Amundson, S. , and Schroeder, R. G. (1999). Design quality and new product development. In Stahl, M. J. ), Perspectives on total quality management. Blackwell Publishers, in association with the American Society for Quality, Oxford. Imler, K. (2005). Get it right: A guide to strategic quality systems. ASQ Quality Press, Milwaukee. , and Scott, J.

19, No. 3, pp. 269–285. , and Lampel, J. (2000). Strategy, blind men and the elephant. ), Mastering strategy. Financial Times-Prentice Hall, Hampshire. Ngai, E. W. , and Cheng, T. C. E. (1997). Identifying potential barriers to total quality management using principal component analysis and correspondence analysis. International Journal of Quality and Reliability Management, Vol. 14, No. 4, pp. 391–408. Introduction ◾ 13 Porter, L. , and Tanner, S. J. (1998). Assessing business excellence. ButterworthHeinemann, Woburn, MA.

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