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Download Chinese in a Flash (Volume 2) by Philip Yungkin Lee PDF

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By Philip Yungkin Lee

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They include asking questions, asking for clarifications, providing a rationale and signposting. • Asking Questions Asking good questions provides evidence that you are a good listener. As with all types of communication, it is important to consider both content (what you say) and language (how you say it) when formulating a question. The content of a good question: • Fits in the conversation and relates directly to the patient’s story. A good question should not be unexpected or unrelated to what has come before.

There can be a fine line between comfortable and uncomfortable silence. To make sure everyone has time to process and think about what is being said, a good general rule is to wait at least 3–5 s before intervening or responding if there is a pause in conversation. • Repetition (Echoing) Repeating or echoing (one of) the last few words of patients’ sentences when they pause can encourage them to keep talking. Echoing the patient’s own words not only shows that you are listening and understanding them but also enables them to hear what they have just said.

In what sense? About what? … → What doesn’t improve? … → Do you care to tell me about them? … → Does that mean every month? … It doesn’t improve. I have problems. It is always like that. 30 3 General Communication Strategies and Skills Acknowledging a cue shows the patient that you have seen or heard what they are trying to communicate, and in doing so acknowledges patients’ right to have their own views and feelings, even if you disagree. This can facilitate present and future communication, as well as help build rapport (see Sect.

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